When you buy an ebook from me, you’ll receive two emails. The first, your receipt, is from this site. The second is from BookFunnel, my ebook CDN. The BookFunnel mail contains links for you to download your book. The BookFunnel mail normally arrives within minutes. If it doesn’t arrive within 24 hours, please contact me and I will resend. If you create an account at https://my.bookfunnel.com, you can redownload your books even after the links expire.
Why not use file downloads from this site? BookFunnel has an actual support department. They will help customers sideload their books. I can’t do that. Also, more than once of my customers have been unable to download a book because their telco’s proxy server enforces “interesting” settings. Providers are willing to allowlist BookFunnel, but will not allowlist my store. Yes, I know, telcos should not perform such filtering. But they do, and I can’t fix it. Outsourcing troubleshooting to a third party who routinely handles these problems saves everyone pain. BookFunnel collects only your email address, and that only so it can provide a repository of everything you’ve bought, in any format. Create an account to re-download your books. I pay BF for this service; they won’t spam you.
What about non-ebook items?
Sponsorships take months to deliver and are not refundable.
Print sales are drop-shipped from BookVault, and take a few days between ordering and shipping. BookVault will send you shipping information. If you do not receive your order, contact me. You’ll receive either your book or a refund.
If you make an error during checkout, such as the person who mistakenly entered $2000 when they meant $20.00, contact me. I absolutely refund such overpayments.